How does it work?
1 – Numbers are indicated on each canvas.
2 – Each number represents a color of the provided paint pot.
3 – Fill the numbered space with the corresponding numbered color.
4 – Follow the numbers, become the painter.
Is my photo good enough to use?
1 – Make sure the photo is good quality.
2 – The background shouldn’t be too cluttered.
3 – For family pictures, we recommend 5 people or less if you want to clearly see everyones face.
4 – High-quality close-ups with good lighting usually give the best results.
5 – Pictures taken inside and outside should be with good lighting.
Please Note: We conduct a photo check for every new order we receive and will email you if we need a replacement. Please upload the best photo you have to avoid any delivery delays.
Please Note: Refusal of a replacement photo after we have informed the customer that the original photo may not result in quality canvas art cannot be refunded. Please send a photo that you are happy with. All examples on our website were produced using high quality photos
What is in the kit?
1x numbered acrylic paint set (About 24 different colors, depending on the painting)1x numbered high-quality linen canvas1x set of 3 paint brushes (1x small, 1x medium, 1x large)
What are the shipping times and prices?
US Orders: Most orders are generally produced and ready to ship within 5-10 business days. This can increase to up to 20 during busy periods and sales periods. Shipping takes between 12-20 days. We offer free shipping on orders over $100.00.
International Orders: Same as above for the production time. 12-20 days transit time for Canada, United Kingdom and Australia. Up to 20 working days transit time for Europe. Up to 25 working days transit time for the rest of the world.
Time frame = Processing time + shipping time.
Please consider in mind that the impact of COVID-19 is causing local, state, and national government around the world to issue work and travel restrictions on a daily basis, which are impacting our ability to meet our high standards of service.
We are currently experiencing high order volume and deliveries may be delayed. We appreciate your patience and continued support of our products.
Every customer will get a tracking number. We pride ourselves on outstanding customer support and total transparency about your order status. We’ll email you your tracking number as soon as it’s available.
If you haven’t received your tracking number after 10 days, please email us.
Due to the ongoing Coronavirus, the customs around the world are keeping packages under surveillance more time than usual because of security reasons especially when the product type is liquid and once they are sure that the package is safe to be delivered they will release it and you will start seeing updates on your order once they’ll do, We hope you’ll understand that it is really out of our control..
What payment methods do you accept?
We accept all major debit and credit cards including Visa, Mastercard, American Express, and more. We also accept PayPal payments.
Why is no one replying to my emails?
During busy periods such as the festive period, sales and promotions, we receive a lot more emails than usual. As such we request that you allow 2-3 days for us to get back to your initial email inquiry.
How do I cancel an order?
If you just made an order and would like to cancel it, contact us by email at Contact@colorandpaintkits.com, we will help you process this cancellation.
Please Note: Service Fee of 10.00 USD will be taken from your original payment.
Please Note: All custom orders are final.
While we will do our best to help you to cancel your order, please note that products that have already been processed or shipped cannot be canceled or refunded.
How do I change my order?
If you just made an order and would like to change it, simply contact us by email at Contact@colorandpaintkits.com. we will help you process this change.
Please Note: Any products that have already been processed cannot be modified.
The product I received is not the one I ordered?
It rarely happens, but if it does, we will help you manage the issue. If the wrong product was delivered, please contact us directly by email at Contact@colorandpaintkits.com and we will assist you by exchanging the customers item free of charge.
My product arrived damaged. What can I do?
Multiple delivery service providers will handle our products and parcels increasing the chance of having the order damaged during transit. Once the product gets delivered, it's important that you inspect it before signing off for receipt of goods with the carrier. If you notice that the product is damaged, make sure to add a note claim on the receipt and file for a damage claim to the delivery service provider immediately and contact us by email at Contact@colorandpaintkits.com. That is the only way to ensure that the delivery service provider remains responsible for the replacement.
Please note that the customer is responsible for all the shipping costs to return the product, and if it's lost during transit we will not be responsible and we will not be able to refund you.
Do you offer refunds?
As your order is 100% unique and custom made for you, we cannot offer refunds. If you received an incorrect product please let us know and we’ll send out a replacement as fast as possible.